How to track orders and ship them on Shopify?

Step by step

Screenshots show the interface used in the original guide (Shopify in French, Leadpages in English). In your account, buttons appear in your language.

1. 1

   Open the order list

   In the admin, click « Orders ». Each row shows the customer, the total, the payment status (for example « Paid ») and the fulfillment status (« Unfulfilled » until something ships). Use the « Unfulfilled » tab or filter to see only the orders to prepare.

2. 2

   Check the order before packing

   Click the order. Check the items and their variants (size, color), the shipping method the customer chose and the address. If the address looks incomplete, email the customer before shipping: a returned package costs you shipping twice.

3. 3

   Pack and send the package

   Pack the items and drop the package off with your carrier (USPS, UPS, FedEx…). Keep the tracking number it gives you. Depending on your country and plan, Shopify also lets you buy the shipping label right from the order.

4. 4

   Mark the order as fulfilled

   In the order, click « Fulfill items ». Paste the tracking number: Shopify often detects the carrier on its own, otherwise pick it from the list. Leave the box that sends the shipping notification to the customer checked, then confirm. The order moves to « Fulfilled ».

5. 5

   Let the customer track the package

   The customer receives a shipping confirmation email with the tracking link. The number stays visible in the order: if they have a question, open the order and check tracking before replying. The templates for these emails are in « Settings », then « Notifications ».

6. 6

   Handle a return or a refund

   If the customer sends an item back, open the order and use « Return » or « Refund » as needed. Refund to the same payment method used for the purchase, and follow the rules in your return policy.